Privacy notice

(valid as of May 25, 2018)

This data protection notice pursuant to Art. 13 ff. GDPR fulfills our obligation to provide information about our collection of personal data.

1. Name and contact data of the controller:
Tebis Technische Informationssysteme AG
represented by the Executive Board
Einsteinstr. 39
82152 Martinsried/Planegg (referred to in the following as “Tebis”, “we”, “us”).

2. Contact data of the Data Protection Officer:
Holzhofer Consulting GmbH
Martin Holzhofer
Lochhamer Str. 31
82152 Planegg
Phone: (0 89) 1 25 01 56 00

3. Purposes for which personal data are processed and the legal basis for processing: 

3.1. Data processing for the purpose of performing the contract between you and us (Art. 6 para. 1 letter b) GDPR)  
If there is a contract between us, the following statements apply: In order to perform the contractual relationship, provide the services owed and send you contractual documents, we and third parties engaged by us or job processors process the following data from you, provided that you have given us these data upon entering into the contract or in the course of the contractual relationship: 
- Personal information (name, address, telephone number, fax number, email address, and website, where applicable), 
- Bank data (IBAN, bank, account holder) and payment information 

3.2. Use of data based on your consent (Art. 6 para. 1 letter a) GDPR)  
In the event of advertising communications, we will contact you only via the communication channels for which you have given your consent, except for postal mail. In this case, we use your data for the following purposes:
- Quality assurance: In order to continuously improve our services and products for you, we conduct surveys of your satisfaction and your experience of the contractual relationship.  
- General and personalized advertising.  
- If you have granted us a SEPA direct debit mandate, we will also use your bank account data. We collect outstanding amounts under contractual agreements by way of the SEPA direct debit mandate. 

4. Obligation to provide data 
If you have a contract with us, the following statements apply: Giving us your name and address is obligatory.  If you do not give us this information, no contract can be concluded with us. All other information is voluntary. 

5.  Automated decision-making, including profiling 
Tebis does not perform any profiling measures.

6. Data transfers to a third country  
Data transfers to countries outside of the EU and the European Economic Area (“third countries”) take place in connection with the administration, development and operation of IT systems. Data transfers take place only in the following cases: 
-  The transfer is fundamentally permissible because a legal basis exists or you have consented to the data transfer, and
-  the special conditions for a transfer to a third country have been met. 

7. Data recipients and data sources 

7.1. Categories of data recipients

To the extent legally permissible, we provide personal data to external service providers: 
-  Credit agencies and providers of credit ratings, to assess credit risk.  - Banks and providers of payment services, for the billing and settlement of payments.
-  IT service providers, to maintain our IT infrastructure. 
-  Collection service providers and lawyers, to collect claims and legally enforce claims. If personal data are transferred for collection purposes (customer and contact data, payment and consumption point data and data about the claim) to a collection service provider, we will inform you in advance of the intended transfer.

7. 2. Data sources
We process the personal data that we have received from you in the course of our business relations. To the extent required for providing our service, we process personal data that we permissibly obtain from publicly accessible sources (debtor registers, land registers, trade and association registers, press, Internet) or that are lawfully transmitted to us by other third parties (credit agency or address service provider). 

8.  Duration of storage and criteria for determining the duration
We store your data for the term of the existing contract and after termination of the contract with you for a period until the completion of the tax audit of the last calendar year during which you were our customer.  If we are subject to statutory retention periods, we are obligated to store the data until the expiration of these periods. Upon the expiration of statutory retention obligations, which are mainly based on commercial law and tax law (particularly Sections 147 AO (German Tax Code) and 257 HGB (German Commercial Code), we will erase these data.  

For the purpose of advertising communications, we will store your data until such time as you object to the use thereof, revoke your consent, or such communications are no longer legally permissible.  We will store your other data for as long as we need them to fulfill the concrete purpose (e.g. to perform or process the contract) and will erase them after this purpose no longer applies.

9. Processing of personal data on our websites
Website use – Cookies
We use cookies on our websites. Cookies are small files that we temporarily transmit through your web browser and store on your hard drive. None of your personal data whatsoever are saved. This information is used to automatically recognize you in your next visit to our website, simplifying your navigation. You can also use our website without cookies. However, if you do not accept cookies, this may restrict some functionality of our website. The help function in your browser will show you how to reject new cookies and delete cookies that have already been stored.
Use of analysis tools

Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States of America ("Google"), and collects and stores data via this web analysis service from which usage profiles are generated using pseudonyms. The usage profiles prepared in this way are used for evaluating visitor behavior, enabling us to configure and improve the services offered on our website based on demand. Google Analytics uses so-called "cookies," text files that are stored on user computers that enable the analysis of website use. The information on user utilization of this website generated by the cookie is generally transmitted to a Google server in the U.S. and stored there. Google will use this information under contract to us to evaluate user utilization of the website, to compile reports on website activities, and to provide additional services associated with website use and Internet use to us as the website operator. Google does not compile the IP address transmitted from your Internet browser through Google analytics. You can prevent the storage of cookies with the appropriate setting in your browser software. However, we must inform you that in this case you may not have access to the complete scope of all functions on our web pages. You can also prevent collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link. Current link:
"“ You can view the data protection information from Google Inc. at as well as .

You can prevent the collection of data by Google Analytics by clicking on the following link. An opt-out cookie will be placed on your hard drive to prevent the future collection of your data when you visit this website:
Deactivate Google Analytics

Additional information on the terms of use and data protection is available at and at Please note that the “anonymizeIp” code has been added to Google Analytics on this website to ensure the anonymized collection of IP addresses (so-called IP masking).

Our web pages also use the Pardot Marketing Automation System )“Pardot MAS“) from Pardot LLC, 950 East Paces Ferry Road, Suite 3300 Atlanta, GA 30326, USA. Pardot MAS is a special software tool for the acquisition and analysis of the movement profiles of website visitors. To the extent that Pardot LLC processes personal data, this processing is exclusively under contract to us and in accordance with our instructions.
Pardot LLC participates in the Safe Harbor program of the US Department of Commerce. Additional information on the handling of personal data from the European Union by Pardot LLC is available at General information on the Safe Harbor program is available at, where you can also view Pardot LLC's current Safe Harbor certification.
Pardot MAS uses so-called "cookies," text files that are stored on user computers and that enable the analysis of website use. You can prevent the storage of these cookies at any time by configuring your Internet browser to reject cookies from the domain "" However, this may result in certain limitations in the functions and user-friendliness of our offered services.

If you subscribe to one of our newsletters, you will receive an email in which you are requested to confirm the newsletter subscription (double opt-In procedure). Your subscription to the newsletter is not activated until you click the confirmation link in this email. If you do not click this link, your data will be automatically deleted after 30 days. This enables us to prevent the abuse of your personal data by third parties. Of course, you can cancel your subscription to our newsletters at any time and revoke your consent at any time with effect for the future.

Webinars are used for communication between Tebis Technische Informationssysteme AG and a group of persons who register online for a digital conference for the purpose of obtaining information. If you register for a webinar, the following data are absolutely necessary to support the procedure: Last name, first name, and email address. In order to provide the webinar service, Tebis Technische Informationssysteme AG relies on the GoToWebinar service provided by Citrix, Citrix Headquarters, 4988 Great America Parkway, Santa Clara, CA 95054, United States. (data protection declaration:

10. Information on your rights as a data subject 
Unless otherwise indicated, Tebis Technische Informationssysteme AG, Einsteinstr. 39, 82152 Martinsried/Planegg is responsible for processing your data. You can request information from us at any time about your stored personal data and request rectification in the event of errors. You can also request the restriction of processing, the portability of the data you provided to us in a machine-readable format or the erasure of your data if they are no longer needed.
You also have the right at any time to object to the use of your data when that use is based on public or legitimate interests. 
If we process your data on the basis of the consent given by you, you can revoke this consent at any time with effect for the future. Upon the receipt of your revocation, we will no longer process your data for the purposes indicated in the consent.   Please send your revocation or objection to advertising to: 
Tebis Technische Informationssysteme AG
 Einsteinstr. 39
82152 Martinsried/Planegg, Germany

11. Right to complain to a supervisory authority 
You can also complain to a supervisory authority at any time. The Bavarian State Office for Data Protection Supervision, P.O. Box 606, 91511 Ansbach, has fundamental jurisdiction over us. Alternatively, you can contact the supervisory authority that has jurisdiction over your area.


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