Title

Description

    Help desk

    We’re here for you

    When you call the hotline, a Tebis expert will answer all your questions about installing, configuring and using Tebis and ProLeiS. Customers with service contracts use the hotline free of charge and receive preferred technical support.

    Only qualified technicians with practical experience work at the help desk. They have extensive experience with Tebis and provide you with reliable help by phone, email and remote service. Whether you have questions about milling, work planning, machine technology or geometry interfaces: With expert knowledge and the right tools, they provide expert, reliable and fast assistance – with remote maintenance, if needed. They don't stop until you're good to go.

    If necessary, we’ll provide on-site support for your Tebis installation, answer questions from users and support you in configuration.

    Our hotline processes about 10,000 inquiries per year and successfully concludes 85 percent of them the same day. Software developers, support staff and product managers work hand in hand at Tebis to resolve your inquiries as quickly as possible and to further develop the software with a customer focus.

    Online support

    Our experts will gladly answer all your questions about the Tebis application, installation and configuration.

    You can reach us during regular office hours

    Monday to Friday
    9:00 a.m. to 12:00 p.m. and 
    1:30 p.m. to 4:00 p.m. 


    If there are any telephone disturbances, you can also contact us via the e-mail address support@tebis.com. We will call you back as soon as possible after receiving the e-mail.

    Stay healthy! 

    Your Tebis support team

     

    You can establish a remote maintenance session with one of our support experts with just a few clicks.

    Please download and start TeamViewer for a remote maintenance session.
    A Tebis AG employee will guide you through the necessary steps by phone.

    +49/89/81803/-8000
    Help desk hotline contact
    support@tebis.com
    Help desk email contact
    Remote maintenance session
    Please download
    TeamViewer QS.

    The customer service is excellent. Decisions are made quickly at Tebis. Requests and feedback are considered and implemented as quickly as possible. 

    Frank Hein, Thyssen Krupp System Engineering GmbH
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