The Tebis Help Desk team resolves 85% of all customer inquiries within one day

    Because your success is our job!

    Our customer service is called the Help Desk, because we’re here to help you. It’s fast and straightforward, and we won't stop until you're back up and running. That's our promise.

    The experienced Tebis technicians know Tebis CAD/CAM inside and out, and they work together with the Tebis Software Developers and Project Managers.

    Whether it's questions about milling, work planning, machine technology or geometry interfaces – they have the ability to quickly determine the best support you.

    By phone, email, remote maintenance, in our Tebis Community or at your location. If necessary, we’ll provide support for your Tebis installation right at your location, answer questions from users and support you in configuration.

    We’re there for you – on every channel

    Generate an online inquiry
    in the Tebis Community
    Our services for customers who have a Tebis maintenance contract – with no waiting and maximum flexibility.
    Call us at
    8:00 a.m. –  5:00 p.m.
    Send us your inquiry
    by email to
    You can write to us 365 days a year.
     We’ll respond fast.
    Let us help you
    with remote maintenance
    Using Microsoft Teams or your preferred platform.

    Solutions with no waiting – with case generation in the Tebis Community

    Tebis customers who have a maintenance contract can submit their inquiries online in the Tebis Community with no waiting and get even faster support.

    Register now and benefit from these advantages:

    • Any time and anywhere – generate cases 24/7
    • No waiting – we’ll respond as soon as the case is generated
    • help on suggested topics with informative articles in the Community database
    • Current live status of processing
    • Chat function – clarify questions directly with a Tebis Support employee
    • Upload function for a detailed description of the case with screenshots and documents
    • Central overview of your own cases – department-wide or company-wide overview (on request)
    • Exchange information in the Community – Tips and tricks from Tebis users

    These and many other customers rely on Tebis customer support

    We need to implicitly trust our CAM software provider. If there’s a problem, someone from Tebis is always there to help find solutions. This can't be measured in monetary terms. We can always connect with Tebis directly without bypassing sales partners – and so far, their personnel have implemented all of the promised solutions 100%. Sensational.

    Thomas Jäger, Founder and Managing Director
    ALPEX Technologies GmbH, Austria

    Because we’re consistently satisfied with both the service and support from Tebis, alongside their software solutions, we are fully leveraging Tebis consulting and support for our process solutions.

    Jürgen Hofstetter, Operations Manager at Ingolstädter Fräszentrum GmbH
    aka Josef Hofmann Modell- und Leuchtentechnik GmbH, Germany

    Our company has been benefiting from Tebis support for a very long time. We especially appreciate that they know what we need and they can quickly help us with their expertise at any time. All of our questions and their solutions are clearly documented.

    Hermesmeyer und Greweling GmbH & Co. KG, Germany

    System requirements and hardware recommendations

    Select the right systems and hardware for working with Tebis

    Software updates

    We regularly provide software updates. They let you easily keep your Tebis software up to date.